General information
What is GrubPak?
What is GrubPak?
GrubPak is a sustainable food packaging provider, offering compostable and recyclable solutions tailored to restaurants, catering, food trucks, and events.
Who can place orders on GrubPak?
Who can place orders on GrubPak?
We serve both businesses (restaurants, distributors, catering companies) and individual customers looking for eco-friendly packaging.
Where is GrubPak located?
Where is GrubPak located?
Our headquarters and factory are located in Monterrey, Mexico. We ship from Texas for customers in the US and from Monterrey for Mexico and LATAM.
Where do you ship orders from?
Where do you ship orders from?
We ship from a 3PL in Texas for US orders and directly from Monterrey for Mexico and LATAM.
Orders and shipments
What are the production times for products with a customized brand?
What are the production times for products with a customized brand?
Standard production is 2 to 4 weeks after design approval. In-stock items ship within 1 business day.
What is the minimum order quantity (MOQ)?
What is the minimum order quantity (MOQ)?
-SKUs in stock: boxes of 100, 200, 250 or 500 units
-Customized: typically between 5,000 and 15,000 units per size, depending on the product.
Do you offer free shipping?
Do you offer free shipping?
Yes, free ground shipping in the US for orders over $150 or pallet orders.
Can I get a shipping quote before placing the order?
Can I get a shipping quote before placing the order?
Yes. Add the items to your cart and provide your shipping information at checkout to get a quote, or contact us directly for volume or freight estimates.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to Mexico and Latin America, and we can coordinate export logistics for other regions.
How long does delivery take?
How long does delivery take?
- In-stock orders for the US: 3-5 business days
- Orders in Mexico: 1-4 business days, depending on the region.
- Custom orders: 2-4 weeks after approval
Payments and conditions
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, ACH, and Net-30 terms for approved B2B accounts.
Do you offer credit terms?
Do you offer credit terms?
Yes, Net-30 terms are available for qualified business accounts, subject to approval.
Samples, returns and problems
Can I get samples?
Can I get samples?
Of course! Request a free sample kit using the contact form; you only cover the shipping costs.
Do you accept returns?
Do you accept returns?
Food contact items are non-returnable unless defective. We will replace or credit any product that does not meet specifications.
What happens if my order arrives damaged or incorrect?
What happens if my order arrives damaged or incorrect?
Contact us within 3 business days of delivery with photos and order details. We will correct the problem quickly.
Products and Compliance
Do your products comply with the FDA?
Do your products comply with the FDA?
Yes. All substrates, inks, and adhesives comply with FDA 21 CFR standards for direct food contact. Compliance letters are available upon request.
Can I use GrubPak containers in the microwave or freezer?
Can I use GrubPak containers in the microwave or freezer?
Yes, our compostable fiber and recyclable cardboard products are microwave and freezer safe, unless otherwise stated.
Do your compostable products meet certification standards?
Do your compostable products meet certification standards?
Yes, our products are BPI certified and meet ASTM D6400/D6868 for industrial composting.
Are your paper products FSC certified?
Are your paper products FSC certified?
Yes, we use FSC-certified cardboard sourced from responsibly managed forests.
Can your products be customized with branding or logos?
Can your products be customized with branding or logos?
Yes! We offer full-color printing, embossing, and custom cuts on eligible products. Contact us for design specifications and templates.
Can I use GrubPak packaging in commercial composting facilities?
Can I use GrubPak packaging in commercial composting facilities?
Yes. Most of our compostable products decompose in approximately 90 days under certified industrial composting conditions. Check local availability.